How can we help?

UUDO is the campus community app for your university. It exists because the things that actually make you belong somewhere — the traditions, the people, the Thursday that turns into a story you tell for four years — are hard to find when you arrive, and easy to miss even once you're not new.

Three parts do the work:

• Explorer finds other students at your university, by major, minor, class year and the interests you share.
• Hub is your feed: today's agenda, events, and news from your university.
• Chat is where it goes once you've found the people who fit.

It's deliberately restrained. Your feed reaches you and then stops. There's no infinite scroll, nothing from outside your university, and nothing engineered to keep you on your phone instead of at the thing it just told you about.

UUDO opens one campus at a time, so a community already exists before the first student arrives. It's currently in beta, and free for students.

Students with a valid email address from a university that's already active on UUDO. Your university email is what connects you to your campus community: it's how we know which university you belong to.

Personal email addresses like Gmail, Outlook or Yahoo can't be used to sign up.

1. Open UUDO and tap Sign up.
2. Enter your university email address. We check it against the universities already live on UUDO.
3. Create your name and password.
4. Verify your email. We send you a link, and your account isn't active until you tap it.
5. Finish your profile: academics, interests, photo and bio, and confirming your age.

Two reasons. It confirms you're actually a student, and it places you in the right campus community. UUDO shows you people and events from your university, and your email domain is how that's decided.

It also means nobody outside your university can quietly create an account and browse your campus.

Let us know you're waiting. When your email domain isn't recognized, UUDO shows you a short form. Leave your email there and we'll tell you the moment your campus goes live.

UUDO opens campus by campus rather than all at once, so that a community already exists before the first student arrives. Demand from students is a real signal in that order.

Some universities give students an address on a subdomain, for example students.university.edu rather than university.edu. If your address looks like that and UUDO says your campus isn't supported, that's the likely cause.

Events from your university are on the Hub, the screen you land on when you open the app. Today's agenda sits at the top with what's happening right now, and events run below it.

Tap any event to see the full details: what it is, when and where, and who's going.

What surfaces first is shaped by the interests you picked during setup, so if your feed doesn't feel relevant, adding a few more interests is the fastest fix.

Open the event and confirm you're going. Your spot is saved and the event shows you as attending.

You'll also see how many people are going, and how many of them are your bonds, which is usually the more useful number.

News sits on the Hub, below today's agenda and your events. Tap a story to read it in full.

It's news from your university specifically, not a general feed. Like everything else on UUDO, it reaches you and then stops.

Explorer is where you find other students at your university. It surfaces people by major, by class year, and by the interests you have in common.

You'll only ever see students from your own university here.

A bond is a mutual connection between two students. You send a bond request, and it becomes a bond once the other person accepts. Either of you can remove it later.

Bonds are what make the rest of the app useful: they're who you message, and they're how UUDO tells you that four people you actually know are going to Thursday's event.

Messaging is for your bonds. Once a bond request is accepted, you can start a conversation from their profile or from your chat inbox.

This is deliberate. It means nobody on campus can message you out of nowhere.

Everything is under Settings → Notifications. You can control what you're notified about: bond requests, messages, and events.

If you'd rather not be notified at all, turning UUDO's notifications off in your phone's own settings works too.

You go straight into setting up your profile. It's a few short steps and takes a couple of minutes. You can't browse the app until it's finished, because an empty profile is invisible to everyone else too.

• Your major
• Your class year
• At least two interests
• Your photo and bio, and confirming your age

Interests are what UUDO uses to show you events and people worth your time. With fewer than two there isn't enough to work with, and your feed would just be everything happening on campus in date order.

You can change them any time from Profile → Edit profile.

Yes. Your major, minors, certificates, interests, bio and photo can all be edited from Profile → Edit profile. Change them and your recommendations follow along.

You'll be asked for one during setup. A real photo makes a noticeable difference to whether people accept bond requests from you. Campus communities run on recognizing faces.

No. Everything you'd already saved is kept, and UUDO drops you back at the first step that's still incomplete when you reopen it.

Settings → Security → Change password. You'll be asked to confirm who you are first.

If you've forgotten your current password, use Forgot password on the login screen instead.

Two-factor authentication adds a six-digit code from an authenticator app on top of your password. Even if someone learns your password, they can't get in without your phone.

We recommend it. Set it up in Settings → Security.

Use one of the recovery codes you saved when you turned on two-factor authentication. Each code works once.

Yes. Add a personal address in Settings → Account. It's worth doing before you graduate, so you don't lose access when your university address is switched off.

Your university email stays the one that connects you to your campus.

• Deactivate: you disappear from UUDO and your profile stops being visible, but your account is kept so you can come back.
• Delete: your account is scheduled for deletion. You can still cancel it by logging back in within 7 days — after that it's permanent and can't be restored.

If you're just taking a break, deactivate.

Settings → Account → Delete account. You'll confirm your identity, and we'll ask you to confirm again.

What we keep afterwards, and for how long, is set out in the Privacy Policy.

Other verified students at your own university. UUDO isn't a public network. There's no profile of you on the open internet, and nothing here is indexed by search engines.

You can tighten what's shown in Settings → Privacy.

No. Each university on UUDO is a separate community. Students at one campus can't see profiles, events, or messages from another.

What you give us when you sign up and build your profile, plus what you do in the app: events you join, people you bond with, messages you send.

The complete list, what each thing is used for, how long it's kept, and your rights over it are in the Privacy Policy. That document is the authoritative one; this answer is a summary.

Your university doesn't read your messages or see your private activity. Where a university has its own administrators on UUDO, what they can and cannot see is set out in the Institutional Privacy Notice.

Everything lives under Settings → Privacy and Settings → Notifications: what's visible on your profile, who can reach you, and which notifications you receive.

Open their profile, or the menu in a conversation, and choose Block. You don't need a reason, and they aren't told.

Everyone you've blocked is listed in Settings → Blocked users, and you can unblock from there.

Blocking cuts contact in both directions. They can't message you and you can't message them, and you drop out of each other's view in the app.

In the app: Settings → Support → Submit a ticket, and choose Report Harassment. Include names, dates and screenshots if you have them.

1. Check spam and junk. University mail filters are aggressive.
2. Confirm the address you typed is right.
3. Request the email again from the verification screen.

Still nothing after a few minutes? Submit a ticket under Account Issue.

Check you're using your university email, not a personal one. If your password isn't working, use Forgot password. If you're stuck at the six-digit code step, see lost authenticator app.

Your university comes from your email address, so this usually means you signed up with the wrong one, for example an address from a previous institution.

Settings → Support → Submit a ticket, category Bug Report. Tell us what you did, what you expected, and what happened instead, and attach a screenshot.

Steps we can follow are the difference between a fast fix and a slow one.

Settings → Support → My tickets. Every ticket you've raised is there, with its status and any reply from our team.